|Job Title:||Manager, Customer Contract Administration|
|Post Date:||Jul 17 2019|
|Detailed Job Description:
The Manager, Customer Contract Administration & Business Proposals is responsible for providing management and leadership of associates that support customer requests for Administration of Customer Contracts, request for information (RFI), and requests for proposals (RFP). This position is responsible to oversee cross functional engagement with key business functions including and not limited to; Sales, Legal, Category Management, Marketing, Supply Chain, HR and Finance. The position is responsible for efficient and execution of customer facing contracts and proposal information that results in increased customer trust, supports profitable market share gains and reduction in company compliance risk associates with our contractual customers.
Responsible for the development, execution and Continuous improvement of business strategies supporting Customer Contract Administration, Business Proposals, and Request for Information functions.
Responsible for the direct management, development and ongoing coaching of associates supporting Contract Administration, RFP and RFI functions.
Manages all commercial and government contracts in accordance with company policies, specifications, good business practices and legal requirements
Actively participates in contract reviews by reviewing contract terms and risks, and assisting in developing mitigation strategies to ensure compliance with the contract requirements
Identifies and implements sales contract policies, processes and formats in accordance with customer expectations and to ensure achievement of corporate objectives, including productivity and operating budget goals.
Champions sales contract policy and procedure, revision and improvement with the goal of growing sales while ensuring manageable risk to the company.
Facilitates necessary engagement between Senior Management, Cross Functional Leadership, Legal Personnel and other critical functions to resolve compliance, legal or other critical issues that may have significantly adverse legal implications (i.e. contracts with non-standard or potentially high-risk terms/conditions)
Prepares and coordinates business correspondence; and maintains accurate and complete contract files, and records for the company in accordance with policies and procedures.
Meets regularly with Legal Counsel to ensure adherence to and consistency with corporate policies, review new laws and regulations, and contract trends for potential impact on business unit goals and objectives as well as overall company objectives.
Customer Proposal management experience, required.
Bachelors degree and 5+ years of demonstrated contracts management experience; or an equivalent combination of formal education and/or work experience.
Ability to perform in complex cross-functional business environment, required
Sound understanding of commercial customer contracts, business agreements, and general business practices, required.
Comprehensive knowledge and understanding of contracting principles and all contract types, including commercial contracts.
Certified Professional Contract Manager (CPCM), preferred.
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