job details

Job Number: 1222101
Job Title:
Job Type: Contract
Location: NYC
Hours:
Post Date: Jun 5 2018
Salary: $40.00-$45.00 Per Hour
Detailed Job Description:
Our client is looking for a resourceful, focused and experienced individual to join our team as a Client Implementation and Support Analyst. The Client Implementation and Support Analyst works with the client support and implementation team to monitor and investigate issues with production applications, networks and evaluates and identifies operating issues within production, in addition to processing implementation requests submitted by internal or external parties during the mid to evening hours of operation. The successful candidate will have a track record of managing multiple assignments simultaneously, from general communication to complex technical issues, as well as processing client implementation requests while providing excellent customer service.

Provide high quality first level support to our Americas client base during the mid-day to evening hours.
Effectively diagnose and troubleshoot cases, searching for solutions and providing education and resolution
Troubleshoot basic network and telecommunication connectivity issues
Monitor and troubleshoot daily evening OATS records submissions to external parties
Manage client questions and concerns by taking ownership from creation to completion
Ad-hoc support on implementations and configuration changes
Understand and evaluate end-users needs and develop creative technical solutions
Ensure client base is informed of issue status through resolution; escalate to the appropriate technology teams when necessary
Required Skills:
BA/BS preferred in Computer Science, Information Technology, Engineering, Finance, Business or related degree
Must have experience with Unix, FIX, software configuration, Linux; shell scripting a plus possess minimum 2-4 years client support experience
Experience supporting Americas financial services infrastructure
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